LOS ANGELES — ABI Document Support
Services recently earned the 2016 Attorney at Law Magazine: The Los
Angeles Edition's "Professional Service of the Year" Award,
according to a news
ABI, which handles records retrieval
for the insurance and legal industries, had 7,000 ordering clients
and 245,000 active users last year, according to the news release,
with 46,000 records-request fulfillments just in November.
Torres, the magazine's publisher, praised ABI for its professionalism
and personalized customer service, the news release said.
Document Support Services is the largest nationwide provider of
records retrieval, subpoena services, and document management for the
legal and insurance industries. For over 30 years, ABI has developed
innovative technology and processes that enable more efficient ways
to manage, analyze, review and summarize records,” Gina Ralph, ABI
director of sales — West, told the Northern California
Record.“Our clients include national property and casualty
insurance carriers, third-party administrators, self-insured
companies, in-house legal and panel counsel.”
companies were up for the award, Ralph said that ABI Document Support
Services is the only one of its kind.
“As the industry
technology leader, there is no other company that provides the volume
of successfully retrieved records or the document management
solutions that ABI offers,” she said. “ABI’s sole focus is
records retrieval and the technology tools for our clients to manage,
analyze and summarize those retrieved records. Other players in the
market who offer record retrieval as a small part of their services
would be Compex, Second Image, US Legal and MacroPro.”
said that ABI prides itself on maintaining professional relationships
in and out of the workplace.
“ABI employs the largest network
of field agents with sustained, long-term custodian relationships,”
ABI has a 98 percent client-retention
rate, according to the news
With much of its focus is on document and records
retrieval, Ralph said that ABI is a major part of civil litigation.
“ABI’s breadth of services assist all aspects of record
procurement and document management for civil-litigation proceedings,
including pre-trial litigation,” she said.
The company began in 1981, according to
its website, when Alice
Benge, the first female private investigator in California history,
wanted to obtain medical records in order to settle cases. Today, the
company had 13 offices nationwide, with regional headquarters in
Inland Empire, California; Houston; Orlando; and Springfield,
Missouri. ABI has additional California offices in Los Angeles, San
Diego, Bakersfield and Sacramento.
Ralph joined the ABI team as an
account executive in 2007. She has been a part of the sales and legal
services industries for more than 15 years and has grown into her
current position as director of sales — West through various
positions during her time at ABI.