SAN FRANCISCO – A County of El Dorado Comcast subscriber has filed a class-action lawsuit against the company over allegations it does not provide refunds for interrupted service for certain customers.
John C. James filed a complaint on behalf of others similarly situated on April 25 in the U.S. District Court for the Northern District of California against Comcast Corp., Comcast Cable Communications LLC, Xfinity and Does 1 through 100 citing violation of the Unfair Competition Law and the Consumers Legal Remedies Act.
According to the complaint, the plaintiff alleges the defendants' month-to-month customers who complain about interrupted services are directed to call centers in the Philippines and long wait times in an effort to prevent them from obtaining credits. The plaintiff holds Comcast Corp., Comcast Cable Communications LLC, Xfinity and Does 1 through 100 responsible because the defendants allegedly failed to provide credits or refund to their month-to-month customers automatically for when they could not provide service to them due to outages.
The plaintiff requests a trial by jury and seeks order the defendants to disgorge all sums unjustly obtained from him and the class, restitution, punitive and exemplary damages according to proof, interest at the maximum legal rate, all legal fees and any other relief as this court deems just. He is represented by Anthony M. Perez Jr. of Perez Law Offices in Sacramento; Dale C. Campbell, Brendan J. Begley and Josh H. Escovedo of Weintraub, Tobin, Chediak, Coleman, Grodin in Sacramento; and Gary A. Waldron of Weintraub, Tobin, Chediak, Coleman, Grodin in Newport Beach.
U.S. District Court for the Northern District of California Case number 3:16-cv-02218-EDL