CALIFORNIA ATTORNEY GENERAL: Attorney General Becerra Recovers $148.7 Million for California in Settlement with Wells Fargo Over Deceiving Consumers

By Press release submission | Jan 3, 2019

California Attorney General issued the following announcement on Dec. 28.

California Attorney General Xavier Becerra joined a $575 million nationwide settlement with Wells Fargo, recovering $148.7 million for California, because of the bank’s systematic misconduct exploiting its own customers. Wells Fargo has acknowledged opening millions of deposit, credit card, and other accounts, and conducting transfers of funds without customer authorization over various periods from 2002 through 2017.

“Wells Fargo customers entrusted their bank with their livelihood, their dreams, and their savings for the future,” said Attorney General Becerra. “Instead of safeguarding its customers, Wells Fargo exploited them, signing them up for products - from bank accounts to insurance - that they never wanted. This is an incredible breach of trust that threatens not only the customers who depended on Wells Fargo, but confidence in our banking system. As our investigation found, Wells Fargo’s conduct was unlawful and disgraceful.”

Attorney General Becerra joins 49 other states and Washington, D.C., in the settlement. The settlement resolves multistate investigations into Wells Fargo’s repeated misconduct spanning more than a decade concerning its sales practices, mortgage rate-lock fees, and add-on products on auto loans. During this time, Wells Fargo opened unauthorized accounts and enrolled customers in bank products to meet aggressive sales goals, as result of extreme management pressure, threat of job loss for branch employees, and an abusive company culture.

Wells Fargo acknowledges various instances of misbehavior. The bank opened more than 3.5 million unauthorized accounts and enrolled 528,000 customers in online bill pay based on improper sales practices. Wells Fargo also enrolled some consumers in renter and life-insurance policies that the consumer never authorized. From 2005 to 2016, Wells Fargo added collateral protection insurance or delayed cancellation of such insurance on millions of auto loans.

Customers have obtained compensation through remediation and oversight by the Consumer Financial Protection Bureau and the Office of the Comptroller of the Currency, class action lawsuits, and bank efforts to make refunds to customers. Through this settlement, Wells Fargo will also create a consumer redress review program where consumers who have not been made whole through other restitution programs can seek review of their complaint by a bank escalation team for possible relief.

Original source can be found here.

Want to get notified whenever we write about California Attorney General ?

Sign-up Next time we write about California Attorney General, we'll email you a link to the story. You may edit your settings or unsubscribe at any time.

Organizations in this Story

California Attorney General

More News

The Record Network