Jones Day ranked #1 in BTI Client Service A-Team report for sixth consecutive year

The global law firm Jones Day is ranked #1 in The BTI Consulting  Group's 2022 Client Service A-Team report. This is the sixth consecutive  year that the Firm ranked #1 in this survey, which is based on  independent research, and the 14th time since BTI has been publishing  its results.

The 2022 report notes that Jones Day is one of only a  few firms to " … navigate wild changes in client expectations,  economics, and world events over a span of more than 2 decades …" and  goes on to emphasize its " … institutional ability to read and  anticipate clients' ever-changing needs …". Comments from clients about  Jones Day in the report include:

• Across the board Jones Day is the firm we recommend the most. We trust their work and they are always consistent.
• They are smart and practical. They never waste my time and are very responsive.
• High-level, talented attorneys who are very easy to work with. They are resourceful and strategic.

Jones  Day was awarded "Best of the Best" status in more of the 17 categories  that drive superior client service than any other law firm. The  activities include:

• Deals with Complexity
• Provides Practical Solutions
• Fields the Absolute Best Team
• Commitment to Help
• Client Focus
• Understands Client's Business
• Provides Value for the Dollar
• Legal Skills
• Quality Products
• Meets Core Scope
• Keeps Clients Informed
• Deals with Unexpected Changes
• Handles Problems
• Advises on Business Issues
• Unprompted Communication
• Anticipates Client Needs
• Innovative Approach

"It  is gratifying to read in a report like this that we are connecting with  clients at a personal level," said Michael Gray, who serves as  Co-Client Affairs Partner for the Firm. "Terms like, 'most recommend,'  'trust,' and 'consistent' derive from delivering results  year-after-year, no matter how complex the issues, or how tight the  deadline."

"We have always maintained that our approach to  seamless collaboration across offices and practices enables us to  deliver outstanding service to clients, and we are proud of our record  doing so across a generation of leaders," added David Kiernan, who also  serves as Co-Client Affairs Partner for Jones Day. "As clients continue  to face peak workloads, we look forward to continuing to deliver the  amazing results they expect."

The 2022 report assesses how clients  rank and compare 281 law firms in the critical area of client service,  measuring 17 different client service activities. The ranking and  comparison of these firms is the product of BTI's more than 350 in-depth  interviews of legal decision makers at the world's leading  organizations, representing more than 15 industry segments. The  interviews were conducted between January 2021 and January 2022. Legal  decision makers interviewed included general counsel/chief legal  officers, direct reports to general counsel, and other legal decision  makers from organizations with $700 million or more in annual revenue.

Securing  the #1 ranking 14 times is an accomplishment unmatched by any other law  firm. This BTI report has ranked Jones Day #1 or #2 in client service  for 20 of the 21 years BTI has conducted and published the survey  results, and the Firm has never been ranked outside the top five (also  unmatched achievements).

Original source can be found here.