A woman has filed a class action lawsuit against California cloud software solutions company Anaplan, claiming the company's website records and transfers users' communications and information without their consent.
Plaintiff Liliana Diaz filed suit in San Francisco County Superior Court against Anaplan Inc. and several unnamed individuals, citing violations of the California Invasion of Privacy Act (CIPA) and violations of the California Unauthorized Access to Computer Data Act.
According to the lawsuit, Anaplan operates and maintains anaplan.com, an online platform that offers cloud software solutions to businesses. Diaz claims that she visited the website and utilized the chat box feature. Diaz claims that while she was using the website, she was unaware that her communications were being recorded for commercial surveillance purposes.
The lawsuit claims that Anaplan's website uses code to intercept customer inquiries and diverts them to Drift.com. According to the lawsuit, this is done without informing the users that their communications are being monitored and stored for targeted advertising purposes.
The lawsuit states that the CIPA makes it illegal for parties to record or eavesdrop on a user's confidential communications without their consent. Additionally, the California Unauthorized Access to Computer Data Act makes it illegal for parties to obtain data from a computer user without their consent.
According to the lawsuit, by embedding code on their website to record and eavesdrop on the plaintiff's communications and allowing Drift to collect information from the plaintiff without her consent, the defendant violates CIPA and CUCA.
Diaz is seeking money damages for herself and everyone in her class action lawsuit, plus interest, court costs, attorney fees, and any other relief the court deems proper. Additionally, she is requesting the court issue an order requiring the defendant to cease the collection of users' data without their consent. She is represented in this case by attorney Robert Tauler, of Tauler Smith, of Los Angeles.
Superior Court of California of the County of San Francisco case number CGC-23-609367