On May 30, 2024, Denise Williams filed a complaint in the Superior Court of California, County of Sacramento, against StoragePRO Management, Inc., SP065 - Taylor Street Storage, and unnamed defendants. The lawsuit accuses the defendants of conversion, breach of contract, fraud, false advertising, and violations of California's Consumer Legal Remedies Act (CLRA) among other charges.
Williams, represented by attorneys Connor W. Olson and Brittany V. Berzin from Employee & Consumer Advocates of Northern California PC, claims that her personal belongings were stolen from a storage unit she rented at the Taylor Street Facility operated by StoragePRO. The plaintiff alleges that despite promises on the company's website that their facilities are "safe and secure" with "24 Hour Cameras," none of the security cameras were functional when her property was stolen.
According to the court documents, Williams reserved a storage unit at the Taylor Street Facility through StoragePRO’s website in late 2023 after relocating to be closer to her new residence. She paid an initial fee of $69.61 on December 2, 2023, with subsequent monthly payments set at $49. On December 4, 2023, she inspected the facility and was reassured by the presence of security cameras before storing her possessions.
However, issues arose shortly thereafter when an employee named Daniel informed Williams on December 9 that she needed to change her lock due to company policy—a requirement not previously communicated during her tenure at another StoragePRO location in Lathrop. When Williams returned on December 11 to replace the lock as instructed, she found herself unable to open it despite it appearing identical to her original lock.
Over the next few days, multiple attempts by different employees to open or cut off the lock failed until December 13 when Kevin finally succeeded in removing it. To Williams' horror, nearly all her belongings had been stolen from the unit. Despite filing a theft report with Kevin immediately afterward and requesting footage from security cameras—which were later revealed to be non-functional—Williams has yet to receive any follow-up or resolution from StoragePRO.
The plaintiff contends that this incident has caused severe emotional distress due to losing valuable and sentimental items which are irreplaceable. In addition to conversion (theft), Williams is also suing for breach of contract citing clauses in their agreement that obligate tenants like herself solely responsible for providing locks while ensuring their possessions’ safety.
Furthermore, Williams argues that StoragePRO engaged in fraudulent practices by falsely advertising its facilities' security features both online and onsite—actions constituting violations under California's False Advertising Law (Cal. Bus & Prof Code §§17500 et seq.) along with CLRA provisions against unfair business practices (Cal Civ Code §1770).
In seeking justice through this lawsuit, Denise Williams demands actual damages exceeding $25k alongside general/special damages plus consequential/incidental ones according proof presented during trial proceedings and restitution orders compelling defendants disgorge ill-gotten gains derived via deceptive means outlined in the complaint together with a permanent public injunction barring them committing similar infractions future endeavors involving unsuspecting consumers like herself.
Representing Plaintiff Denise Williams are Attorneys Connor W Olson & Brittany V Berzin affiliated with Employee & Consumer Advocates Northern California PC headquartered Sacramento area whose contact details provided within official documentation submitted court records dated aforementioned filing date case number pending assignment judicial review presiding judge yet determined based current docket status updates available public domain sources accessible interested parties monitoring developments closely related matter ongoing litigation process underway respective jurisdictions involved parties concerned stakeholders alike