A couple from Belmont, California, is taking legal action against a major automotive company and its dealership for alleged violations of consumer protection laws. Richard Juichi Koo and Virginia Maria Lau Moy filed a complaint in the Superior Court of California, County of San Francisco, on March 3, 2025, accusing Jaguar Land Rover North America LLC and Swickard SF Corporation, doing business as Jaguar Land Rover San Francisco, of failing to honor warranties and engaging in unfair business practices.
The plaintiffs allege that they purchased a 2019 Jaguar I-PACE HSE vehicle on September 15, 2019. They claim that the vehicle has had numerous defects that impair its use, value, and safety. According to the complaint, these issues were presented multiple times to authorized repair facilities but were not resolved satisfactorily. The plaintiffs argue that this constitutes a breach of both express and implied warranties under the Song-Beverly Consumer Warranty Act. "Defendants violated the Song-Beverly Consumer Warranty Act by failing to conform the Vehicle to the express written warranties within a reasonable number of repair attempts or within the warranty periods," states the complaint.
In addition to warranty breaches, Koo and Moy accuse Jaguar Land Rover North America LLC and Swickard SF Corporation of violating California's Business and Professions Code § 17200 by engaging in unlawful and unfair business practices. The plaintiffs allege that the defendants knowingly sold vehicles with defective components and failed to provide adequate repairs or replacements. They further claim that these actions were deceptive and likely to mislead consumers about their rights under warranty laws.
The plaintiffs are seeking various forms of relief from the court. They request actual damages amounting to $83,500 along with consequential and incidental damages. Additionally, they seek restitution for all payments made towards the vehicle's purchase price. Under the Song-Beverly Act, they are also pursuing civil penalties amounting to twice their actual damages due to what they describe as willful non-compliance by the defendants. Furthermore, they demand attorney’s fees as well as costs incurred during litigation.
Represented by attorneys Ryan K. Marden from Marden Law Inc., based in Irvine, CA, and Neal F. Morrow III from MES Legal Inc., located in Torrance CA., Koo and Moy aim for an injunction preventing further acts deemed unfair competition by Jaguar Land Rover North America LLC or Swickard SF Corporation while holding them accountable through financial restitution measures ordered by court proceedings (Case ID: CGC-25-622921).